- We analyze communication in companies and institutions.
- We review communication and issue recommendations.
- We create communication standards and tools.
- We share our knowledge during training sessions and workshops.
- We advise on how to manage communication transformation projects.
Our sample projects
There were some of these… 😉
In the past, we used the services of an external company to analyze communication at ING. After several such studies, we realized that we could do it ourselves. Since then, we have regularly examined several thousand texts every quarter. We did this in such a way as to be able to compare the results from different quarters. This allowed us to move from routine “control” to actual management of the communication simplification process.
In another case, we wondered how to increase the scale of communication simplification. We knew that we were doing a good job on a daily basis, but there were definitely not enough of us in the team… That’s when our knowledge and technical skills came in handy, giving rise to the idea of creating an application for diagnosing and simplifying texts. Together with Logios, we created Prostomat, which is still in use today and works very well, processing several thousand texts per month.
Finally, there are the training courses and workshops, of which we have hundreds under our belt. First, there were basic training courses on the principles of plain language. Over time, we began to organize workshops to provide our groups with in-depth knowledge and to practice simplification together. Then we started working with the elite – the most linguistically talented employees, who over time began to pay attention to simplicity in their environment. The icing on the cake was certification, a program of training and exams confirming the high skills of our employees.